Feedback form

We welcome and value all feedback for Vision Australia. If you have a complaint, compliment or suggestion for improvement for Vision Australia please complete the form on this page. 

You may complete this form yourself online or, if you prefer, talk with a Vision Australia staff member on 1300 847 466 who can complete the form on your behalf.

All clients have the right to lodge a complaint with a third party rather than directly with Vision Australia.

More information on third parties is in our Client Information Booklet:

Queensland locations

Queensland Head Office

Street Address: 373 Old Cleveland Road, Coorparoo QLD 4151

Postal Address: PO Box 1637, Coorparoo DC QLD 4151

Direct phone: 07 3727 2345

Cairns -  by appointment only

Please note: appointment required prior to arrival

Address: Boland’s Centre, Spence Street, corner Lake St & Spence St, Cairns City QLD 4870

Victoria locations

For all general enquiries phone Vision Australia at 1300 84 74 66.


Address: 490 David St, Albury, NSW 2640

Direct phone: (02) 6041 8800

Opening hours: 8:30am to 4:30pm Monday – Friday


Street address: 27 Dalmahoy St, Bairnsdale VIC 3875

Postal address: c/- Wannan Building, The Hub, 27 Dalmahoy St., Bairnsdale, Vic 3875