Core policies

Vision Australia has a broad range of policies to ensure our clients are treated with dignity and respect. Policies cover a range of topics such as human rights, freedom from abuse and sexual harassment. Vision Australia also aims to ensure services meet individual needs and a high standard of delivery is maintained.

On this page:


Privacy and security

Vision Australia is committed to its legislative responsibility to protect the personal information of clients, customers, donors and staff. We will ensure that all data:

  • is collected by lawful and fair means
  • is used for a lawful purpose
  • is collected with consent.

We will also ensure that the purpose for the collection of material is made clear. Where information has been obtained from a third party we will verify that it has been obtained by lawful and fair means.

When personal information is given to Vision Australia, it will not be released unless the law requires it or your permission is given.

Client records

Vision Australia is required to maintain an accurate record of relevant information and services in relation to each client. These records are confidential and privacy rights are upheld.

We endorse the principle of freedom of information. On request, clients will be provided with supervised access to their file. Although a client file cannot be taken off the premises, it can be read by, or to, a client at a Vision Australia office.

Complaints or grievances

Vision Australia encourages clients to express any concerns or complaints about services or staff members. Most concerns can be resolved informally with the staff involved. However, if informal negotiations fail, or are inappropriate, a client can request that Vision Australia addresses the issue at a higher level within the organisation.

Client grievances are handled in a timely, impartial, professional and confidential manner.

Contact us

If you feel that your privacy has been violated or would like further details about Vision Australia's policies, please contact us.

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