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My Aged Care

Vision Australia is a registered provider with My Aged Care. Call us today on 1300 88 70 58.

My Aged Care is the Australian Government’s new way of delivering aged care services for people over the age of 65, or people over the age of 50 who identify as an Aboriginal and/or Torres Strait Islander person.

My Aged Care is designed to give you access to a range of information and support services that can be delivered to you in your home or at an aged care facility.

If you are an assessor (RAS or ACAT), My Aged Care staff member or health professional find out how Vision Australia is supporting people to live life to the full.

Step 1: Learn more

You can find out more about My Aged Care and how it can support you by visiting or calling the My Aged Care Contact Centre on 1800 200 422. The My Aged Care team will also explain how to access the Commonwealth Home Support Programme, Home Care Packages and nursing homes. 

Everyone’s eyesight is different, and Vision Australia can provide support whatever your level of vision. Contact us to learn more about the services and supports we provide through My Aged Care, and how we can work together with you so you can continue doing what’s important.

Step 2: Registration

We can assist you to navigate the My Aged Care registration process and can also send your registration on your behalf. This can be done at one of our offices or over the phone with one of our team. Find your nearest Vision Australia office or call us on 1300 84 74 66.

Step 3: Screening 

A team member from My Aged Care will contact you and discuss your specific needs. Vision Australia staff can join you on the telephone call to support you during this conversation.

Depending on your needs you will be referred to a Regional Assessment Service or Aged Care Assessment Team. If your needs are urgent, you may be referred directly to a service provider.

Step 4: Assessment

The person who will be assessing your needs will arrange a suitable time to come to your preferred location, such as your home, to do a face-to-face assessment, and discuss and agree your My Aged Care Support Plan.

Your Support Plan will help you identify your strengths and your areas of difficulty, your goals and what you would like to achieve. A plan will enable you and the assessor to identify the types of support that will best suit you as you work towards achieving your goals.

You can choose Vision Australia as part of your My Aged Care Support Plan for all your low vision or blindness needs. Any of our services can be included by simply asking your assessor to add them to your plan.

Step 5: Receiving services

Once you have agreed to your Support Plan, Vision Australia will receive information about you and the services and supports you would like to receive from us. Then we can start working together so that you can achieve your goals.

Information Seminars

Have all of your questions answered by experts at one of our free information session about My Aged Care. Visit the events page for upcoming events.

Contact us

Contact us early and get the support you need. For more information on Vision Australia’s services call our helpline on 1300 88 70 58 or email You can also connect with our services here

More information

  • My Aged Care website

    The My Aged Care website has been established by the Australian Government to help you navigate the aged care system.

  • Connecting with others

    Vision Australia is here to support you to remain independent and active in your later years, whatever your level of vision.