Complaints and suggestions for improvements

To help us with your suggestion please include the following details:

  • The nature of compliment or complaint (Note: formal complaints procedure is outlined below)
  • Whether you are currently receiving services from us or have received services from us in the past.
  • If you would like Vision Australia to contact you on this topic please ensure you include your name and contact details (daytime telephone number, address or email)
  • If you have a compliment you'd like to share, please email us at

Complaints Policy

Vision Australia takes all complaints seriously. We have strict procedures in place to guarantee that all complaints are dealt with in a thorough and transparent manner.

Please visit our 'complaints and suggestions for improvement policy' page here.

Complaints and Suggestions Online Form

Please complete this form if you have a complaint or suggestion for improvement for Vision Australia. You may complete this form yourself online or, if you prefer, talk with a Vision Australia staff member on 1300 847 466 who will complete the form on your behalf.

Once you select 'submit', your complaint or suggestion will be automatically submitted.

If you would like a response to your complaint or suggestion for improvement, please provide at least one set of contact details.

example 03 9100 0000
If this is a complaint, in line with Vision Australia’s Complaints procedure it will be logged and passed onto the relevant General Manager for action. A course of action will be decided on within five working days of the complaint being made
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