Complaints and suggestions for improvements

We welcome and value all feedback for Vision Australia. If you have a complaint, compliment or suggestion for improvement for Vision Australia please complete the form on this page. 

You may complete this form yourself online or, if you prefer, talk with a Vision Australia staff member on 1300 847 466 who can complete the form on your behalf.

Once you select 'submit', your complaint or suggestion will be automatically submitted.


Please include as much detail as possible to enable us to better respond to your feedback. For example we would appreciate details of the date, the location, and of any services that you interacted with.


Complaints Policy

Vision Australia takes all complaints seriously. We have strict procedures in place to guarantee that all complaints are dealt with in a thorough and transparent manner. Our complaints policy provides details of these procedures.

Please visit our 'complaints and suggestions for improvement policy' page here.



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