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Recognised internationally as a leader in online accessibility, people come to Digital Access for comprehensive support and advice they can trust. With expert knowledge of accessibility conformance, inclusive design and the needs of people with disability or impairment, we’ve spent over 20 years helping government and private organisations make their digital assets accessible to everyone.

We have a unique position as a pan-disability consultancy within a wider organisation that is a leading provider of blindness and low vision services in Australia. We work closely with people with a range of disabilities including cognitive, mobility, hearing and vision impairments, and alongside adaptive technology trainers who teach people with disabilities how to use assistive technologies. It’s our real-world interactions with end-users that provide us with unparalleled insights into accessibility and inform all the services we deliver.

As a social enterprise, employing the services of Digital Access at Vision Australia can form part of an organisation’s Corporate Social Responsibility (CSR) policy.

Recognised expertise

Our ongoing affiliation with key organisations ensures we stay at the forefront of the industry. Since 2002, we’ve been an active member of the World Wide Web Consortium (W3C) and were instrumental in the collaborative development of the Web Content Accessibility Guidelines (WCAG) version 2.0. We gave expert advice to the Australian Government in the development of its National Transition Strategy and continue to work closely with the Australian Human Rights Commission (AHRC) and Digital Transformation Agency (DTA) towards a more inclusive digital environment. Our 2010 and 2013 research for the Australian Government into the accessibility of the Portable Document Format (PDF) continues to inform government policy and the position of the AHRC around the use of documents online. In 2014 we contributed to the revision of W3C’s PDF Sufficient Techniques for achieving WCAG 2.0 conformance and became a Founding Member of the International Association of Accessibility Professionals (IAAP). Our knowledge, innovation and passion are also sought and recognised by leading software vendors, with members of our team being named Apple Accessibility Ambassadors and Microsoft Accessibility Champions.

Our team

We employ only the most highly skilled accessibility professionals from Australia and overseas. With backgrounds in front-end development, software engineering, website design, UX, research, document accessibility services and teaching; our consultants bring a wealth of knowledge to every project, as well as a passion for empowering people through digital technology. Our team are members of the International Association of Accessibility Professionals and the World Wide Web Consortium. 

The following resumes provide an indication of the breadth of expertise and experience within the core team. 

Josh Crawford: National Manager Digital Access

A passionate design and customer advocate, Josh has over 10 years' commercial experience working in digital accessibility, user experience design and product development. As the manager of the Digital Access team, he works with clients to assist them in achieving their digital accessibility goals.

  • Bachelor of Computing, Monash University, Melbourne, Victoria
  • Product Management, General Assembly, Melbourne, Victoria
  • Chartered Financial Analyst (CFA) Level 1 Candidate (Global)
  • Member of IAAP

Beau Vass: Lead Consultant, Auditing and Testing

Beau is an enthusiastic digital accessibility advocate, with a focus on software engineering and web development processes and techniques, and their impact on accessibility and usability.

Beau has over 13 years' experience in web development as a full stack and front end developer with various respected agencies in Melbourne. Beau has extensive experience implementing web accessibility on projects throughout his career, regularly consulting with a variety of project stakeholders on accessibility matters and their implications.  

As a Senior Accessible Software Engineering Consultant at Vision Australia, Beau works with clients to assist in making their digital environments inclusive for all and provides realistic coding solutions that work for particular circumstances.

  • Diploma of Information Technology (Software Engineering), Swinburne University
  • Advanced Diploma of Business (Marketing), Swinburne University
  • Certificate of Achievement, Enabling Participation in the Information Society, University of Southampton
  • A member of the International Association of Accessibility Professionals (IAAP).
  • Member of W3C

Ben Gilmore: Lead User Experience Consultant

Ben is a user experience designer with 20 years in the industry. He has worked across a wide range of projects and companies from the BBC, Telstra, RACV and has taught design at RMIT and at Academy Xi in more recent years.
With experience in user research and interactive design, Ben has turned his hand to all aspects of the human-centred design process. Accessibility and inclusive design have been strong elements of Ben’s work throughout his career. Starting as a frontend developer, he has a good understanding of technical solutions and WACG guidelines and inclusive design principles. 
As Lead User Experience Consultant at Digital Access he works with clients to help them create an inclusive user experience for their products and services.

  • Digital management and production to a post-graduate level, Brighton University
  • BA Fine Art and History of Art, Goldsmith College London
  • A member of the International Association of Accessibility Professionals (IAAP).
  • Member of W3C

Matthew Putland: Senior Digital Accessibility Consultant

A passionate accessible HTML and semantics expert, Matt has over 3 years working in digital accessibility as his core focus. As a Digital Accessibility Consultant at Vision Australia, he works with clients to offer technical and remediation advice on how to make their websites or mobile applications accessible for all. 

  • Bachelor of Information Technology, Double Major in Information Technology and Computer Security, Edith Cowan University, WA.
  • An accredited Web Accessibility Specialist (WAS) from the International Association of Accessibility Professionals (IAAP).
  • Completed the Professional Certificate of Web Accessibility Course (PCWA) from the University of South Australia.
  • Member of W3C; IAAP

Jacinta Oakley: User Experience Consultant

Jacinta is a mid-weight user experience designer. She has worked across diverse projects in both the corporate and not-for-profit sectors. These organisations include the Victorian Chamber of Commerce and Industry, Yarra Valley Water and Thriving Communities Partnership.

  • Bachelor of Communication Design
  • Member of the International Association of Accessibility Professionals (IAAP)

Elana Berton: User Experience Consultant

Elana is a User Experience Researcher & Systems-led Designer who aspires to make the world a better place through Inclusive and Human Centred Design. She has worked across diverse projects in both the government and private sector including Australia Post, The Australian Taxation Office and most currently Vision Australia.

Through this experience she has developed her passion and skill sets in Facilitation, Adult Education, Accessibility and Qualitative Research. You can find her developing and facilitating Inclusive training modules and conducting research for a diverse range of clients to help make products and services more Inclusive for the wider community.

  • Bachelor of Communication Design
  • RMIT Mentor
  • Member of Service Design Melbourne: Design and Ethics
  • Member of the International Association of Accessibility Professionals (IAAP)

Rosie Luscombe: Digital Accessibility Officer

Rosie is a budding accessibility professional and a strong cognitive disability advocate. As an Autistic person herself, Rosie is passionate about ensuring cognitive disabilities aren't missed from the wider picture of digital accessibility and increasing the understanding of cognitive disability.

As a Digital Accessibility Officer at Vision Australia, Rosie assists senior consultants in providing technical and remediation advice to clients to ensure their websites are accessible for all. 

  • Member of the International Association of Accessibility Professionals (IAAP)
  • Active member of The Perth Web Accessibility Group 
  • Volunteer Accessibility Consultant/Web Publisher for Country to Canberra 
  • Completed HTML/CSS and JavaScript Foundational courses

Jonathan Chan: Digital Accessibility Officer

Jonathan is a digital accessibility consultant, enthusiastic about improving websites and other digital content for all people with disabilities. He is highly experienced in digital testing, providing a capable background for his work as a Digital Accessibility Officer at Vision Australia. Jonathan assists senior consultants in providing technical and remediation advice to clients to ensure their websites are accessible for all.

  • Bachelor of Information and Communications Technology, Western Sydney University 
  • Completed self-study in:
    • Power BI
    • SQL
    • Python
    • NodeJS
    • Qlik Sense
  • Member of the International Association of Accessibility Professionals (IAAP)

Shimona Kee: User Experience Consultant

Shimona is an experienced Educator, User Experience Designer and Musician passionate about helping clients create accessible products. She is a burgeoning advocate for inclusion and accessibility in design and learning. 

  •  Bachelor of Arts in Psychology and Education
  •  Diploma in Business Management
  •  User Experience Design, Academy Xi
  •  20 years of Music Industry experience
  •  Member of the International Association of Accessibility Professionals (IAAP)

Contact us:

Digital Access
P: 1300 367 055
E: [email protected]