Vision Australia’s response to COVID-19

Vision Australia continues to closely monitor the COVID-19 situation, but we’re excited to give people more ways to access our services in a COVID-safe way.

What you need to know about Vision Australia services

All Vision Australia locations are currently open to the public and we can provide face to face appointments to people across Australia in our centres, their homes and in the community.

You can also continue to access Vision Australia services by telehealth.

We’ve put in place a number of practices to keep everyone who attends a Vision Australia location or appointment safe.

This includes:

  • Strict infection control practices for all staff and locations
  • Providing staff with PPE and encouraging its use during appointments
  • A COVID-19 screening process prior to face to face appointments
  • Requiring people to sign in when attending a Vision Australia location.

Vision Australia COVID-19 safety guidelines

We’ve also put together some simple guidelines we’d like people to follow before, during and after attending a Vision Australia location or appointment, which you can find online.  

We understand these measures will make your visits or appointments with us a little different to what you’re used to, but we’re committed to keeping you, our workforce and the wider community safe.

If you would like to discuss these further, enquire about visiting a Vision Australia location, or make a booking for face to face appointment, you can call us on 1300 84 74 66 or email

You’re also free to contact your local Vision Australia centre or regular Vision Australia service provider.  

Vision Store

All Vision Stores, within Vision Australia centres, are now open to the public. Your local Vision Store team will undertake a COVID-19 risk assessment on arrival or over the phone if you would like to arrange an appointment.

Our COVID safe environment allows us to protect the health and wellbeing of our staff and visitors and we are following strict social distancing and hygiene protocols.

You can browse the Vision Store range and make purchases online at or call our Vision Store team on 1300 84 74 66.

Vision Australia Seeing Eye Dogs

The Seeing Eye Dogs team is continuing to carry out the vital work of breeding, raising and training Seeing Eye Dogs.

Some changes have been put into place to keep the staff, clients and volunteers safe, while allowing this work to continue. For more information, please visit

Other useful information

The COVID-19 pandemic does present some specific challenges for people who are blind or have low vision.

Vision Australia has put together the below information to support people who are blind or have low vision and the wider community during COVID-19:

General COVID-19 information and advice

Vision Australia is encouraging everybody to follow the restrictions and advice from health authorities that apply to them. In particular it’s important people take notice of when and how they should self-isolate and undergo COVID-19 testing if possible.

It is important to get your information from accurate and trusted sources. Below is a list of all state and territory health authorities and their current guidance.

You can also find up to date information about the COVID-19 situation on the Australian Department of Health’s website or call their 24/7 hotline on 1800 020 080.

Staying connected with Vision Australia

You can contact Vision Australia via phone on 1300 84 74 66 or via email at

We have a number of ways we can help people stay connected with Vision Australia and the wider community, including:

We will continue to monitor the COVID-19 situation closely and we will be in contact if we are required to take further steps.

Ron Hooton
CEO, Vision Australia