Vision Australia COVID-19 office status

Vision Australia's response to COVID-19 is driven by the advice of health authorities and our main priority is the health and safety of our clients, workforce and the wider community. 

As a national organisation, Vision Australia is impacted by the differing COVID-19 situations and restrictions across Australia.

As a result, there are some temporary changes to the status of some Vision Australia office locations, as well as how we deliver our services.

The table below outlines the current status of your local Vision Australia office and how you can access our services and products at present.

Vision Australia COVID-19 office status (as of August 11, 2020)

Vision Australia location

State

Current status of
Vision Australia location

How can you access Vision Australia services and products?

Canberra

ACT

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Albury

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Ashfield

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Caringbah

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Coffs Harbour

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Epping

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Gosford

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Lismore

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Newcastle

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Orange

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Parramatta

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Tamworth

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Wagga Wagga

NSW

Open to the public by appointment only

Telehealth and in-person (subject to strict COVID-19 protocols)

Wollongong

NSW

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Cairns

QLD

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Coorparoo

QLD

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Maroochydore

QLD

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Robina / Gold Coast

QLD

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Townsville

QLD

Open to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Ballarat

VIC

Open to the public by appointment

Telehealth and in-person (subject to strict COVID-19 protocols)

Bendigo

VIC

Temporarily closed to the public

Telehealth only at present

Dandenong

VIC

Temporarily closed to the public

Telehealth only at present

Geelong

VIC

Temporarily closed to the public

Telehealth only at present

Kensington – Seeing Eye Dogs

VIC

Temporarily closed to the public

Telehealth only at present

Kensington – Vision Australia

VIC

Temporarily closed to the public

Telehealth only at present

Kooyong

VIC

Temporarily closed to the public

Telehealth only at present

Mildura

VIC

Open to the public by appointment only

Telehealth and in-person (subject to strict COVID-19 protocols)

Ringwood

VIC

Temporarily closed to the public

Telehealth and in-person (subject to strict COVID-19 protocols)

Shepparton

VIC

Open to the public by appointment only

Telehealth and in-person (subject to strict COVID-19 protocols)

Sunshine

VIC

Temporarily closed to the public

Telehealth only at present

Warragul

VIC

Open to the public by appointment only

Telehealth and in-person (subject to strict COVID-19 protocols)

Warrnambool

VIC

Open to the public by appointment only

Telehealth and in-person (subject to strict COVID-19 protocols)

Perth

WA

Open to the public 

Telehealth and in-person (subject to strict COVID-19 protocols)

Contacting Vision Australia

You can phone our National Contact Centre on 1300 84 74 66 Monday to Friday 8.30am to 7pm AEST. You can also email info@visionaustralia.org.

You can also contact your local Vision Australia office. Find their details here

Our COVID-19 support line is also available via phone on 1300 88 70 58 8.30am-7pm Monday to Friday AEST.

Please note the support line is not an emergency resource. It is designed to help people who are blind or have low vision find and access information and troubleshoot COVID-19 related issues.

Other information

We recommend you stay up to date with the COVID-19 situation through reliable sources such as the DHHS or Australian Department of Health.

You can also find information for people who are blind or have low vision about wearing face masks and coverings on the Vision Australia website.

Further support services are also available to anyone who needs them: