Vision Australia and COVID-19

Vision Australia locations

COVID-19 restrictions may impact how you access Vision Australia services and products.

Please note the below status of Vision Australia's locations:


  • All Vision Australia locations in NSW are currently OPEN to the public.


  • Our Canberra office is currently OPEN to the general public. 


  • All Vision Australia locations in Queensland are currently OPEN to the public.


  • All Vision Australia locations in Victoria are currently OPEN to the public. 

Western Australia

  • Our Perth office is currently OPEN to the public. 

Restrictions may mean Vision Australia appointments or programs are cancelled, rescheduled or conducted via Telehealth. For more information, please contact your Vision Australia service provider or call 1300 84 74 66.

Purchases can still be made from the Vision Store online or over the phone on 1300 84 74 66.

What you need to know about Vision Australia services

Vision Australia services are available to people who are blind or have low vision across Australia. Depending on your location, COVID-19 restrictions may impact how you can access our services. 

You can also continue to access Vision Australia services by telehealth.

We’ve put in place a number of practices to keep everyone who attends a Vision Australia location or appointment safe.

This includes:

  • Strict infection control practices for all staff and locations
  • Providing staff with PPE and encouraging its use during appointments
  • A COVID-19 screening process prior to face to face appointments
  • Requiring people to sign in when attending a Vision Australia location.

Other useful information

The COVID-19 pandemic does present some specific challenges for people who are blind or have low vision.

Vision Australia has put together the below information to support people who are blind or have low vision and the wider community during COVID-19:

COVID-19 vaccinations

Vision Australia encourages people to receive a COVID-19 vaccination when they are able to.

If you have any questions about how receiving a vaccine may affect you, you should discuss them with your GP. You can also find out more information about receiving a COVID-19 vaccine on the Australian Department of Health’s website or call their COVID-19 helpline on 1800 020 080.

General COVID-19 information and advice

Vision Australia is encouraging everybody to follow the restrictions and advice from health authorities that apply to them.

It is important to get your information from accurate and trusted sources. Below is a list of all state and territory health authorities and their current guidance.

You can also find up to date information about the COVID-19 situation on the Australian Department of Health’s website or call their 24/7 hotline on 1800 020 080.

Support for older Australians

Assistance for older Australians receiving Commonwealth-funded supports, including through wellbeing checks, grief and trauma counselling, support for families, and advocacy services is available from the Australian government through the Older Persons Advocacy Network (OPAN).

A dedicated, free call support line (1800 171 866) continues to operate, supporting the mental health of senior Australians and their families impacted by COVID-19.

The My Aged Care Contact Centre is also equipped to respond to the needs of senior Australians, including through emergency care packages and food parcel delivery if required.

Staying connected with Vision Australia

You can contact Vision Australia via phone on 1300 84 74 66 or via email at [email protected].

We have a number of ways we can help people stay connected with Vision Australia and the wider community, including:

You can contact Vision Australia on 1300 84 74 66 or email [email protected]

Ron Hooton
CEO, Vision Australia