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Returns Policy

Refunds and Exchanges

Vision Australia offers a 30 day refund or exchange policy, in addition to any applicable rights you may have under Australian law

Products can be returned under this policy if they are faulty or if the customer is not satisfied with the item. You may elect whether to receive a refund or exchange in relation to any returned faulty product.

Products are to be returned in “as new” condition, with a copy of the tax invoice/receipt and a letter of explanation within 30 days of date of purchase to:

Vision Australia
PO Box 176
Burwood NSW 1805 

If you have questions please call 1300 84 74 66 or email

Customer support

Call 1300 847 466 (1300 Vision) for current product information & customer support

Overseas customers are advised to email us at for ordering and shipping information

All prices include GST where applicable

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