Product Categories

Postage & Handling

Pricing

Unless specifically stated by Vision Australia, all products and services are priced in Australian dollars (AUD), and are intended for purchase and shipment within Australia.  Vision Australia will not ship any orders placed through the Vision Australia Site for shipment internationally.  In the event that any order is made requiring international shipment, those orders will be cancelled by Vision Australia, and any payment made refunded.

For international orders please contact our National Contact Centre on 1300 84 74 66 or email info@visionaustralia.org and confirm postage and handling charges before ordering or sending a cheque or money order.

Postage charges vary according to the item(s) ordered.

For orders to be delivered within Australia, the following postage charges apply:

  • $4.00 for 1 small item only (less than 500g)
  • $8.00 for 2-3 small items (or if product has a sale price more than $50)
  • $13.00 for 4 or more items (or product weighs between 2kg and 11kg)
  • $55.00 for items valued over $1,500 (or weighs more than 12kg)

The cost of delivery of Vision Australia products or merchandise purchased by you will be calculated at the time the product is ordered, and will be incorporated into the final price of the product.
If Vision Australia is unable to deliver the product to the address you have provided, a notice will be left at that address which can be used to retrieve the product you have purchased from your local post office.

Timing

Vision Australia endeavours to deliver any goods, services, or merchandise ordered within 2 to 14 working days, from confirmation of your order.  If the goods are not received within this time, the Customer should contact Vision Australia on 1300 84 74 66 to notify the delay and ensure that the purchase has been processed.

Delivery delays

When a delivery is not possible within 14 days of an order being placed, for any reason, Vision Australia will contact you, and provide you with the option to cancel your order and receive a refund for any payment made.

Tax receipt: Provided payment has been successfully processed, a tax receipt and the product or merchandise ordered will be sent to you via standard domestic post .

In order for Vision Australia to deliver to you a tax receipt, Lottery tickets, products or merchandise you have ordered, you will need to provide Vision Australia with your postal address.

Vision Australia will not provide you with a tax receipt recognising your donation, Lottery tickets, products or merchandise you have ordered until payment has been processed and actually received by Vision Australia.

This shop is operated by Vision Australia ABN 67 108 391 831 ACN 108 391 831

Customer support

Call 1300 847 466 (1300 Vision) for current product information & customer support

Overseas customers are advised to email us at info@visionaustralia.org.au for ordering and shipping information

All prices include GST where applicable

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