FAQs

Joining the Library

About the Library collection

About borrowing 

DAISY players


Joining the Library

Who can join the Library?

Anyone with a print disability. 

Refer to Join the Library for more information on eligibility.

How much does it cost to join?

Membership is free

How can I join?

You can join:

  • over the phone
  • online or
  • print the membership application form and post or bring it in to us.

For more information visit Join the Library

Can I join on behalf of a family member?

Yes, however membership must be in the name of the person with the print disability, and their consent must be given if they are able to give it.

Can I join on behalf of a school or organisation?

We no-longer provide institutional membership, however teachers can join on behalf of a student, but membership must be in the student’s name, with the teacher as the alternate contact. If the student is under 16 years of age the application must include the consent of a parent or guardian.

Why do I need to provide an ‘alternate contact’?

If we cannot contact you to return a call or talk to you about membership, loans or equipment we need to be able talk to someone else, preferably a family member who does not live with you.

Who can be a referee? (See below for DVA referees)

  • Vision Australia staff member
  • Occupational therapist
  • Psychologist
  • Diversional therapist
  • Ophthalmologist
  • Public library staff
  • Doctor (GP)
  • Optometrist
  • Social worker
  • Neurologist
  • Orientation and mobility instructor
  • Special education teacher
  • Nurse
  • Orthoptist
  • Speech pathologist
  • Nursing home staff
  • Physiotherapist
  • Welfare officer

Who can be a referee for DVA Gold Card holders?

  • Local Medical Officer (GP)
  • Occupational therapist
  • Specialist
  • Low Vision Clinic
  • Optometrist

Does my referee need to physically sign the membership application form?

Providing their contact details is enough, unless you are a DVA gold card holder.


About the Library collection

How do I select books?

  • If you would like books to automatically be selected for you, the membership form includes a list of reading categories for you to choose from. Tick the ones you would like to receive.
  • You can also add your favourite authors to the form.
  • Contact us if you would like your preferences updated.
  • You can select your own books, magazine and newspapers:  Log into i-access, the online library catalogue using a computer, Smart phone, iPad, or Android tablet. Use the Vision Australia Connect App. More information.

How do I access the library materials?

You can use your own player (like a Smart phone, iPad, Android tablet or compatible CD/DVD player) or rent a Wi-Fi or 3G DAISY player. More information on how to access the Library.

Can I have a copy of your catalogue?

You can login to i-access, the online library catalogue or use the Vision Australia Connect App to browse or search for the titles.

More information about books and resources in our collection.

What if I don’t know how to use a computer? 

We recommend you ask a friend or family member to help you with accessing i-access, the online library catalogue, using your own player, a DAISY player or using the Vision Australia Connect App.

Further information is available in the reading technology guides.

Do you have eBooks?

Yes, we have over 1000 audio eBooks with DAISY player navigation.

We do not have eBooks which are in non-audio formats, but eBooks are available from most local Public Libraries.

More information about different types of eBooks.

Do you have large print books?

No, however large print books are available from most local Public Libraries.

Can I ask for material to be converted to large print for me? 

No, but as a Library member you can request up to 360 pages to be converted to braille or audio per financial year. Contact Vision Australia on esr.enfield@visionaustralia.org or 1300 847 466. 

Can I buy an audio book from you?

No, the only way you can access an audio book from our Library is by becoming a member and borrowing the books.

Do you have books in other languages? 

The Library includes collection of books and a few magazines in other languages. These are listed under Books and resources.

You can search in i-access the online library catalogue for language when using Advanced.

German speaking members can access the collection of a partner library in Germany. Please contact the Library for more information.


About borrowing 

How long is the loan period?

Members can borrow all materials for up to 2 months.

Can I renew items?

Yes you can renew items once for up to 2 months extra. Subject to demand.

How many books can I download at a time?

You can download (borrow) up to 5 books a day and have up to 10 books at a time.

If you are using a Wi-Fi and 3G DAISY player you need to return books before new ones can be added to the player.

You can return books at any time.

For more information please contact the Library.

How many magazines, newspapers, podcasts and eBraille titles can I download at a time?

There is no limit to the number of titles you can download at a time. When you subscribe to newspapers or magazines the 3 latest issues will appear on your player and new issues will supersede the previous ones.

When are new books put onto my player?

If you are selecting your own books on i-access the books may be available to download or read online straight away from My Bookshelf.

If books are automatically selected for you, your DAISY Wi-Fi or 3G player will be updated overnight.

How many braille titles can I borrow at a time?

You can borrow up to 20 braille titles at a time.

How many interlibrary loans can I ask for? 

Interlibrary loans are materials which the Vision Australia Library will borrow from other libraries on your behalf. You can receive up to 30 free interlibrary loans per year, but you can only have 1 at a time.The loan period varies depending on the library it has come from but is generally between 4 and 8 weeks.


DAISY players

What does DAISY stand for?

Digital Accessible Information System.

More information about WiFi and 3G DAISY players can be found under How to access the Library.

What if I don’t have any reliable internet access or mobile phone coverage?

You can rent a 3G DAISY player from the Library to access your library catalogue. To find out more visit the How to access the library or call us on 1800 005 965 to discuss alternatives.

How will you send me my rented DAISY player?

We will send this to you in a box through the post free of charge. Please keep this for returning the player at a later date.

How long will it take to receive my DAISY player?

Please allow 2-3 weeks for us to program your DAISY player and Australia Post to deliver it to you.

How do I return my rented DAISY player when I am finished with it?

You can return it to us through the post in the box you received it in free of charge, by marking the box “return to sender”.

What happens if the player breaks down?

Call us straight away on 1300 654 656.

Can I take my DAISY player on holidays or to the hospital? 

Yes, but it needs to be plugged into a power point in order to work. 

More information about DAISY players

Please go to How to access the Library.


Print Print larger font