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How does My Aged Care work?

When you think you may be ready for services, a call to My Aged Care can help you find out about your eligibility.

  1. Call My Aged Care on 1800 200 422
  2. Have a face-to-face assessment
  3. Choose services

Call My Aged Care on 1800 200 422

You can find out more about how My Aged Care can support you by calling the My Aged Care Contact Centre on 1800 200 422. They will also explain how you can access

  • the Commonwealth Home Support Programme
  • Home Care Packages and
  • nursing homes.

Vision Australia staff can join you on the telephone call to support you during this conversation if you like.

Depending on your needs you will be referred to a Regional Assessment Service or Aged Care Assessment Team.

If your needs are urgent, you may be referred directly to a service provider.

Have a face-to-face MAC assessment

The person who will be assessing your needs will arrange a suitable time to come to your preferred location, such as your home, to do a face-to-face assessment, and discuss and agree your My Aged Care Support Plan.

Your Support Plan will help you identify your strengths and your areas of difficulty, your goals and what you would like to achieve. A plan will enable you and the assessor to identify the types of support that will best suit you as you work towards achieving your goals.

You can choose Vision Australia as part of your My Aged Care Support Plan for all your low vision or blindness needs. Any of our services can be included by simply asking your assessor to add them to your plan.

Choose services

Once you have agreed to your Support Plan, if you have chosen us – Vision Australia will receive information about you and the services and supports you would like to receive from us. Then we can start working together so that you can achieve your goals.


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