Why use us

Recognised internationally as a leader in online accessibility, people come to us for comprehensive support and advice they can trust. With expert knowledge of accessibility conformance, inclusive design and the needs of people with disability or impairment, we’ve spent over 16 years helping organisations make their digital assets accessible to everyone.

We have a unique position as a pan-disability consultancy within a wider organisation that is a leading provider of blindness and low vision services in Australia. We work closely with people with a range of disabilities including cognitive, mobility, hearing and vision impairments, and alongside adaptive technology trainers who teach people with disabilities how to use assistive technologies. It’s our real-world interactions with end users that provide us with unparalleled insights into accessibility and inform all the services we deliver.

As a social enterprise, employing the services of Digital Access at Vision Australia can form part of an organisation’s Corporate Social Responsibility (CSR) policy.

Recognised expertise

Our ongoing affiliation with key organisations ensures we stay at the forefront of the industry. Since 2002, we’ve been an active member of the World Wide Web Consortium (W3C) and were instrumental in the collaborative development of the Web Content Accessibility Guidelines (WCAG) version 2.0. We gave expert advice to the Australian Government in the development of its National Transition Strategy and continue to work closely with the Australian Human Rights Commission (AHRC) and Digital Transformation Agency (DTA) towards a more inclusive digital environment. Our 2010 and 2013 research for the Australian Government into the accessibility of the Portable Document Format (PDF) continues to inform government policy and the position of the AHRC around the use of documents online. In 2014 we contributed to the revision of W3C’s PDF Sufficient Techniques for achieving WCAG 2.0 conformance, and became a Founding Member of the International Association of Accessibility Professionals (IAAP). Our knowledge, innovation and passion is also sought and recognised by leading software vendors, with members of our team being named Apple Accessibility Ambassadors and Microsoft Accessibility Champions.

Our team

We employ only the most highly skilled accessibility professionals from Australia and overseas. With backgrounds in front-end development, software engineering, website design, UX, research and teaching, our consultants bring a wealth of knowledge to every project, as well as a passion for empowering people through digital technology.

The following resumes provide an indication of the breadth of expertise and experience within the core team. 

Neil King: National Manager Digital Access

Neil has worked with a vast number of organisations in Europe and Australia promoting and delivering accessible outcomes. Prior to joining Vision Australia, Neil worked in usability and accessibility in the UK and was a partner in a London based UX consultancy. During this time he worked on a number of successful research projects including the Disability Rights Commission’s first Formal Investigation into website accessibility; the findings of which set the agenda for the future of website development in the UK. His background as a research consultant was drawn upon by the Australian Government in 2010 when he was commissioned to lead a study into the accessibility of the Portable Document Format for people with a disability. Neil’s expertise is widely recognised and sees him frequently invited to present at industry conferences and high profile events. 

  • Master of Science – Information, Systems and Technology, City University, London, UK
  • Qualified PRINCE2 Practitioner
  • Member of W3C, British Computer Society (MBCS), Usability Professionals Association (UPA), IAAP

Pierre Frederiksen: Digital Access Specialist

Pierre is renowned as one of Australia’s leading technical accessibility specialists. With years of experience teaching and applying practical accessibility, a background in programming, and extensive knowledge of web technologies and the needs of people with a range of disabilities, he has developed a number of unique resources to support accessible content creation. Pierre is the lead facilitator of our highly popular Web Accessibility Techniques and Testing course.
  • Bachelor of Computer Science, University of Melbourne, VIC
  • Recognised SVG, HTML, CSS, JavaScript and MobileWeb courses
  • Microsoft Accessibility Champion
  • Certificate IV in Training and Assessment
  • Member of W3C, IAAP

Leona Zumbo: Senior Digital Inclusion Consultant

Having pioneered our highly successful computer-based training in creating accessible Word and PDF documents, Leona’s expertise has since been drawn upon by the Australian Government Information Management Office, Adobe and W3C. Her passion and aptitude for inclusive design has seen her involved in scores of usability and accessibility studies across a wide range of digital products and environments. She has an excellent understanding of WCAG 2.0, PDF/UA and end-user requirements, and is highly proficient in a range of assistive technologies.
  • Bachelor of Business and Commerce (Marketing), University of Western Sydney, NSW
  • Certificate IV in Training and Assessment
  • Member of W3C, IAAP

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