As users of Vision Australia services, we believe clients are in a great position to offer feedback on our services and strategies. Vision Australia views it as essential that it engages with clients so that its operations, planning and direction are responsive to our clients’ needs.
Our client consultation program is designed to encourage strong connections and meaningful consultation between Vision Australia and its clients. The program operates under Vision Australia’s client advisory charter.
Through its many client groups, Vision Australia clients have the opportunity to have their say whilst being part of a supportive network.
Clients who take part in our client consultation program:
- make friends with other clients and their families
- influence decisions around Vision Australia’s services and strategies
- connect with Vision Australia staff
- receive and share information
- develop confidence and skills.
Here’s what a member of a local client group had to say about their involvement in the program:
Attending the meetings of my group is something I look forward to. I enjoy the encouragement, support and friendship. It has been great getting back to Vision Australia and meeting with the staff and I really feel like I’m making a difference.
Joy, Sydney based local client group.
Our client groups
The client consultation program has three main parts:
Local client groups (LCGs)
We currently have over 55 local client groups throughout QLD, NSW and VIC. They are made up of Vision Australia clients, their friends and families. LCGs meet to offer support and friendship to each other while also engaging with their local Vision Australia staff.
To learn more and find your closest group visit our local client groups page.
Regional client committees (RCCs)
Regional client committees are made up of local client group members elected to represent their groups’ interests at a regional level. Vision Australia state managers are also members of these committees. This partnership between clients and staff provides the opportunity to exchange information about Vision Australia and its services.
There are five regional client committees, each with up to twelve client representatives. These committees provide a network and connection between its members and Vision Australia staff.
To learn more visit out regional client committees page.
Client representative council (CRC)
The client representative council is the peak client body that represents the voice of client groups to our board and executive. The client representative council is made up of elected members from the five regional client committees and representatives from our library and SEDA client committees. Ensuring a strong connection between CRC members and Vision Australia staff, membership of the CRC also includes, key executive staff, up to two members of the Board and the CEO of Vision Australia.
To learn visit our client representative council page.
Our client advisory committees
Accessible Information Solutions (AIS) client advisory committee
The Accessible Information Solutions Client Advisory Committee provides input into Vision Australia library, transcription, online and radio broadcasting service areas. The committee members provide a client perspective of these services.
To learn more visit our Accessible Information Solutions client advisory committee page.
Seeing Eye Dogs and Orientation and Mobility (SEDOM) client advisory committee
The SEDOM Client Advisory Committee offers advice to the management of the Seeing Eye Dog Australia and Orientation and Mobility. The committee provides a client perspective on SEDOM services.
To learn more visit our Seeing Eye Dogs and Orientation and Mobility client advisory committee page.
The client consultation team
Vision Australia’s Client Consultation team is made up of three staff members based in our Enfield office. They work collaboratively with clients and staff to develop and support the client groups and the program.
The Client Consultation team can be contacted by
Telephone: 1300 84 74 66