Client consultation and engagement

At Vision Australia, we believe users of our services are in a great position to offer feedback. It is therefore essential that we engage with clients so that our operations, planning and direction are responsive to their needs.

Our client consultation and engagement program is designed to encourage strong connections and meaningful consultation. The program operates under Vision Australia’s Client Advisory Charter. This Charter means that clients have the opportunity to have their say whilst being members of a supportive network.

Those who take part in our client consultation program:
  • make friends and share experiences with others
  • influence decisions around Vision Australia’s services and strategies
  • connect with Vision Australia staff
  • receive and share information 
  • develop confidence and skills

Our client groups

The client consultation program has three levels: 

Local Client Groups 

We currently have 65 Local Client Groups throughout QLD, NSW, ACT and VIC. They are made up of Vision Australia clients, their friends and families.  Local Client Groups meet to offer support and friendship to each other while also connecting with their local Vision Australia staff.

To learn more and find your closest group visit our Local Client Groups page.

Regional Client Committees 

Regional Client Committees are made up of Local Client Group members elected to represent their groups’ interests at a regional level. In addition, they may have representatives from other groups such as parents of children who are blind or have low vision. Vision Australia State Managers also attend committee meetings. 

There are five Regional Client Committees, each with up to twelve client representatives. These committees provide a network and connection between its members and Vision Australia staff.
To learn more and find your regional client representative visit out Regional Client Committees page.

Client Representative Council 

The Client Representative Council is the peak body that represents the voice of client groups to our Board and General Managers. The Council is made up of elected members from the five Regional Client Committees and representatives from our library and SEDA client committees. Senior members of staff, the CEO and Board members also attend Client Representative Council meetings. To learn more visit our Client Representative Council page.

Our Client Advisory Committees

In addition to the three client group levels above, Vision Australia also has client committees advising on specific services.

Accessible Information Solutions (AIS) Client Advisory Committee

The Accessible Information Solutions Client Advisory Committee meets with senior managers to provide input into Vision Australia’s library and other information services. 
To learn more and contact a committee member visit our Accessible Information Solutions Client Advisory Committee page.

Seeing Eye Dogs and Orientation and Mobility (SEDOM) client advisory committee

The SEDOM Client Advisory Committee offers advice to the management of the Seeing Eye Dog Australia and Orientation and Mobility. The committee provides a client perspective on SEDOM services. 
To learn more and contact a committee member visit our Seeing Eye Dogs and Orientation and Mobility client advisory committee page.

Staying connected

If a joining a group is not for you, you can still stay in touch and involved with Vision Australia through our email and audio newsletters and radio programs.

To listen to our audio newsletter, visit our Your Vision Australia Roundup page
To listen to our radio program, visit the Talking Vision page

The Client Consultation and Engagement team

Vision Australia’s Client Consultation and Engagement team is made up of five staff members based in our Enfield and Kooyong offices. They work collaboratively with clients and staff to develop and support the client groups and consultation program, and communicate with Vision Australia clients.

The Client Consultation and Engagement team can be contacted by
Telephone: 1300 84 74 66
Email: clientconsultation@visionaustralia.org

Learn more

Find other ways to connect with Vision Australia:

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